This place is so disappointing. The first time I had applied everything went well, I had a very helpful case worker and was given enough time to find a provider. The second time I applied, my case was rushed. The caseworker I had seemed like she didn’t care to help just wanted to rush the process. She gave me only 6 days to find a provider, after sending in all my check stubs. After telling her that majority of the ones I called had a waiting list she still insisted that my case will close. After explaining to her about the waitlist, she argued back with me and told me that not all of them have waiting lists. This place is suppose to help single, low- income families who are in need of day care. She didn’t care if the provider was far from my house and from my job. But isn’t that what day care is for ? Finding one that your child can be safe in, one that’s Convenient !! Anyways my caseworker was trash, and I couldn’t even get her name.

As I read other reviews while being on hold because I was also lied to about what to do so my case could move forward. My “case worker” Vanessa has been horrible. Calling me from blocked numbers requesting information I have already told TWO other employees I do not have and should I fill out another application or something to update this and being told it’s fine they would put it down on my case. Now I’m requesting to file a complaint and being placed on hold for more than 30min only for them to tell me that I have to send an email and so on and so forth. Now having to write an appeal because even tho I was giving until TODAY to turn in the information she’s requesting she’s already closed my case.

This location acts like they want to be helpful at first, but are not. After producing all the paperwork that shows I am working, they still took my baby out of daycare! They made the decision regardless of me proving that I work and need help. Just know that your child can be abruptly removed from daycare just because thats the decision they decide to make. Now Im trying to work and have to to deal with finding another place when I thought it was all taken care of.