They are never hardly ever answering the phone during business hours they have online that they close at 4:30 I get there about 410,415 they're already not answering the phone and then the Guard tells me that They close at 4they close at 4guardTells me that they close at 4 tells me they close at 4 o'clock it needs to be chained

Very rude and unprofessional people. I just called and asked a question and was met with complaints about how many people the caseworker has, that I'm not the only one and that there is no timeline. I'm just wondering, what are the people there getting paid for? Is there no training upon hire? A person should be able to get assistance and be met with professionalism upon calling or coming to the office. If they are understaffed, hire more people and answer the phone with professionalism. Most people in need of assistance are people that are going through a difficult time and hate to even be in a position that requires them to apply for housing assistance. But in MS, that unfortunately is what you get. Sadly, it is your own kind. Please do better people and possibly retrain your employees and case workers on proper phone etiquette or revamp and get some new staff that can handle multiple case loads and work the cases up, just as though they are servicing their loved ones. I'm tempted to call the main office because I want to know who is the head of this program and why the service is so poor. If you are in a position of authority or even working a job, please have the right attitude and spirit while working that job. You are not working for yourself, you are working for the Lord. Treat people as you want to be treated. Everyone deserves to be treated and talked to with the utmost respect.

I was able to get the help I need from Mrs. Crawford. She is truly a blessing. If it wasn't for her and a few others I wouldn't of gotten the help I needed. Thank You again 🙏🏽