Treatment received was fine, everything on the office side though was rather disorganized which is disappointing considering they’re dealing with some pretty heavy responsibilities things that affect peoples LIVES. Be prepared to be on their case to do their job and get your info sent off where it needs to be, if not chances are it’s gonna negatively affect your legal consequences if that’s what you’re seeing them for. Update: go to ADAPT for your treatment services instead.

I miss coming here before there was a huge office staff turnover. I used to go to First Step and a big reason I loved it was for a young lady who supported me there. I cannot remember her name but she was in the front staff, had blonde hair, and was so kind. She showed me so much warmth, compassion, and was sensitive to my struggles. She made me feel like a person. I would request her when I would call in. I took a break after COVID and coming back I realized a lot of the reception is different. I hope I can make a connection with the new staff, so far they are very rude and condensing. They have no compassion on the phones. Wish me luck to find healing please.

This mental health clinic has it set up where their clients have to see separate counselors if they are using free EAP work benefit sessions. This means that if you want to use your EAP benefits, you need to see their licensed counselors, and then afterwards you will have to switch to a provider that is covered by your insurance to use your copay. They scam their clients out of their EAP benefits and act like it’s normal to make their clients completely switch providers and have to start all over again with a therapist. Also, I’m seeing a lot of reviews claiming their reception staff isn’t good. These claims have held up in my experience, the receptionist I spoke to explained all of what I just shared above very poorly to me. While on the phone with her I was very confused and taken back by their EAP policy, and I was asking a lot of questions. She laughed at one of my questions in a way that made me feel ashamed. It’s extremely important to have delicate and knowledgeable reception at a mental health clinic, so the amount of people complaining about their reception should be a big red flag for anyone considering this clinic as a source for their therapists. It’s already so difficult to reach out when people are at their lowest, a poor reception staff can turn anxious clients away not only from the health clinic itself, but seeking care in general.